Voila Service
Effective Date: 20-11-2025
Voila Service (“we”, “our”, “us”) operates the Voila Service mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following personal information when you register or use our services:
Full name
Email address
Phone number
Address and location details
Profile information
We may collect precise or approximate location data to:
Provide nearby service providers
Enable service booking and tracking
Improve service accuracy
Location data is collected only when the app is in use or as permitted by your device settings.
We may automatically collect:
Device model, OS version
App usage data
IP address
Crash logs and diagnostic data
We use the collected information to:
Create and manage user accounts
Provide and manage on-demand services
Communicate service updates and notifications
Process payments and transactions
Improve app performance and user experience
Ensure security and prevent fraud
We do not sell or rent your personal data.
We may share your information only with:
Service providers (to complete booked services)
Payment gateways (to process payments securely)
Third-party tools (analytics, crash reporting)
Legal authorities if required by law
All third parties are required to maintain confidentiality and data security.
We use industry-standard security measures to protect your data, including:
Secure servers
Encrypted data transmission
Restricted access controls
However, no method of transmission over the internet is 100% secure.
You have the right to:
Access your personal data
Update or correct your information
Request deletion of your account and data
Withdraw consent for data collection
To exercise these rights, contact us at:
📧 contact@voilaservice.com
We retain your data only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Once no longer required, data is securely deleted.
Voila Service does not knowingly collect data from children under 13.
If you believe a child has provided personal data, please contact us immediately.
The app may request permissions such as:
Location (for service availability and tracking)
Camera (for profile or service-related uploads)
Storage (for uploading documents or images)
Notifications (for service updates)
Permissions are used strictly for app functionality.
We may update this Privacy Policy from time to time.
Any changes will be posted within the App and updated with a new effective date.
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 contact@voilaservice.com
📱 Voila Service App
